Money-back guarantee
We offer a full refund where the delivered work genuinely fails to meet the agreed brief and revisions cannot bring it into scope.
Partial refunds
Where a portion of the work is acceptable, a partial refund proportional to the unaccepted portion may be issued.
How to claim
Email tutorsgallery@gmail.com within 14 days of delivery with your order number and a short statement of how the brief was not met. We respond within 48 hours.
When refunds do not apply
- Changes requested outside the original brief
- Refund requested after 14 days post-delivery
- Refusal to allow free revisions to address concerns